Classic Rrestaurant Supply web site accepts Visa, Mastercard, Discover, and American Express.
State sales tax is charged for orders shipping within the states of Connecticut, Massachusettes, and Rhode Island. The buyer may supply a tax exempt certificate acceptable to the Department of Revenue Services.
Products sold by Classic Restaurant Supply include the standard manufacturer's warranty for commercial accounts. Terms of the warranty may differ for a residential customer. Please contact us for warranty information.
Products may not be returned without wriiten authorization from Classic Restauant Supply. Requests for a return must be made within (3) days of receipt of your order. If a return is authorized , the buyer is subject to paying a handling charge and a restocking charge (a minimum of 25%) on the merchandise being returned. Original freight paid for delivery is not refundable.
All returns must be properly packed and shipped freight pre-paid back to the address supplied by Classic Restaurant Supply. Returned product and equipment must be in new, unused condition, and must be in its original packaging or crate. All returns will be inspected for damage or usage prior to issuance of credit or refund.
Custom items and special order items are not returnable.
Standard ground shipping within forty-eight contiguous United States vary from 2-10 days. If a delivery is date sensitive, or your shipping address requires special consideration please call. Contact us immediatey if the shipping company determines that your address is inaccessible for delivery, so that we may help in making other arrangements.
Lift gate service can be arranged in advance for an additional fee, please call for quote. Inside delivery, uncrating or installation is not included in standard delivery.
Shipments to Alaska or Hawaii require a shipping quote and customer approval before processing. A shipping quote will be e-mailed to you for your approval.
RECEIVING AND DELIVERY GUIDLINES
All merchadise is inspected before shipping from our warehouse. From time to time a shipment may be damaged or lost in transit.
It is the buyer's responsiblity to follow these guidlines when the shipement is received; before signing the delivery receipt (or bill of lading) and before the driver leaves:
* Verify the number of cartons or crates.
* Open, unpack, and inspect the shipment for damage.
* If damage or shortages are discovered, make a notation on all copies of the freight describing damage or shortage.
* If the driver must leave before all items are inspected, make a notation on the freight bill.
* Questions may be answered by calling Classic Restaurant Supply at 1-888-396-7536, 8am- 5pm EST Monday thru Friday.
IF CONCEALED DAMAGE IS DISCOVERED
* Save all the original shipping cartons and packing materials.
* Immediately request an inspection by the carrier and file a freight claim.
* The ability to recover damages or return merchadise will be restricted if the buyer fails to follow the above guidelines.
* All shortages or damages must be reported to Classic Restaurant Supply within 2 days of receipt of shipment.
Classic Restaurant Supply will not be held responsible for damaged merhandise that is signed for as free and clear of damage or shortage.
REDELIVERY AND RECONSIGNMENT
Redelivery fees apply if the freight carrier attempts delivery and is unable to complete a delivery for reasons that are within your control. New fees apply if there is a change in the delivery address, or reconsignment once a shipment is in transit.
REFUSED AND CANCELLED ORDERS
Please note that you will be responsible for the full amount of shipping and handling charges, and any applicable restocking fees if you decide to cancel or refuse any part of your order after it has been shipped. This does not apply for damaged equipment refused at the time of delivery.
Classic Restaurant Supply is a commercial website selling products to commercial accounts. Residential for private customers may purchase from Classic Restaurant Supply. Freight carriers charge an additional fee for residential delivery. This increase in freight will be charged to the buyer. Please call for information and a freight quote before placing your order.